Delivery and Returns


DELIVERY CHARGES 


We deliver all items free of charge within the Southport area


Delivery prices out of the Southport area differ as to your location.  Items can be picked up in store or please enquire for delivery charges.

If you need to change your delivery address, inform us as soon as possible. 

Our courier team usually is a one man and a van, so please ensure there is someone at your end to help the driver carry your goods. Please make sure that the furniture you have ordered will fit into your home and that our delivery van can get close enough to your property to make delivery. Points to look out for include twisty passages, low doorways and dog-leg stairs. Please be aware that if we can't deliver to your requested room we will either leave the furniture at a place convenient to you or, if we have to return it, we may have to charge a re-stocking fee of 25% of the item value and charge carriage fees, so please double check the sizes of the product before you commit to buying.

Extra services are available for putting together beds, wardrobes or other items at a charge of between £50 and £100. This service includes taking the items to the desired room - unpacking, assembling the items and removing the packaging from the property. The assembly service doesn't include fixing items to walls or plugging in any electrical goods, this could be done at an additional cost. Please ask for more details upon purchase.

As a respected and honest company, Jo Sloanes remain in line with health and safety requirements - and due to the prevailing culture of litigation we have to point out that we will not be held responsible for any damage to goods and/or property as a result of deliveries beyond the threshold of your property. Once you or a person on your behalf has signed the delivery paperwork we shall, in no event, be held responsible for any damage to either the goods delivered or to your property. Please note that items delivered via a staircase and/or upstairs are carried out at the property owners own risk.




RETURNS


All items that leave the studio are deemed as perfect for sale unless pointed out at the time of sale.  We are not responsible for the item once you have paid for the item and left the shop.

If an item stops working or breaks we must be notified within 3 days of purchase by email or telephone.

Items must be returned in the original packaging (must be suitable for resale)– including any outer packaging and in perfect condition. All items returned not as above will be deemed as seconds and a credit note will not be given.

We do our best to ensure all our products are accurately represented on our website but please bear in mind, you are purchasing a bespoke, handcrafted piece of furniture and accordingly, there maybe slight differences from the piece you receive to the one in the picture. We do not picture every single piece unless it is from the Jo Sloanes Ltd range.

Interior design commissions will be charged an initial £100 call out fee.  If £5000 or over is spend on goods, the fee will be wavered. The client and designer must agree to all products used in the project before the designer purchases the item, once purchased the client cannot change his/her mind.  Minimum spend on any interior design project is £5000.  If this figure is not reached, a daily amount of £200 will be charged instead.  Any items purchased for an Interior Design commission can not be exchanged or refunded after installation. If items have been in place for 6 months or over, they cannot be refunded, credited or changed.  If damages occur it is at Jo Sloanes Ltd discretion, we may issue a credit note once the items have been fully checked by our suppliers. No refunds will be given.